Our Privacy Policy

(Boring but important)

This policy is written in English, but the ‘Summary of Key Information’ can be found in several languages at the bottom of the page.

For a fuller translation, you can click here to read the policy using Google translate. We make no assurances as to the accuracy of the translation, nor any guarantees as to the accuracy of the information conveyed anywhere except on this page, in the original language.

In short...

In these boxes with blue borders we'll give a simple summary of what's being said in the main terms.


Thanks for reading the Privacy Policy for our website, Lingumi.com ('The Site'), and our app, 'Club Lingumi' ('The App').This Policy sets out the basis on which any personal data that you provide to us here at Lingumi will be used by us. It also provides you with information about our use of cookies."We" are Lingumi Ltd. Our registered company address is 33 Chapelside, Moscow Road, London W2 4LL. If you ever need to find us in person, you can do that at our offices in London (at 40 Bowling Green Lane, EC1R 0NE) or Cardiff (7, Curran Buildings, Curran Rd, Cardiff CF10 5NE).

Summary of Key Information

  1. We may collect and then securely store the personal data you provide to us.
  2. This is either provided to us by you directly (for example, from an app registration), or provided to us by third-party providers (for example, your hosting provider might send us an IP address).
  3. We do not share your data with third-party advertisers. For example, we will never pass your email address to another business for marketing purposes.
  4. We do not process your payment details, such as credit card data. This is processed by our secure payment providers.
  5. You have certain legal rights in relation to the processing of your data, such as rights to request access, amend or delete your personal data;
  6. Specifically, you can amend your personal data directly in our app if registered with Lingumi, or can contact us to request that we delete your personal data. Details on how to do so can be found below.
  7. Where we collect your personal data, we do so in order to provide you with our services, and ask for your consent to such collection on the Site or in the App.
  8. The ability to add 'Friends' is available in our service, to allow you to add friends to take full advantage of the 'social learning' aspect of Lingumi. All friends must be approved by you, and we take no responsibility for the content produced by friends you accept.
  9. We use your data to provide our products and services to you, correspond with you, meet our legal obligations, and improve our Site, App and products and services.
  10. We do provide your personal data to third-party services, but only do so for our business purposes, in order to provide our service to you, as permitted by law. We have data privacy agreements with each of these providers.
  11. We store data for specified periods for our limited business purposes;
  12. We do use automated decision-making to provide our services to you, for example to contact you at appropriate times, or provide you with a customized version of the product.
  13. As a user of our products and services, we may ask for limited information about your child such as first name, and month and year of birth. We do not share this data with advertisers, and use it to provide a customised set of products and services to you.
  14. This site uses cookies.
  15. You can contact us at any time to enquire about the details of this agreement, by email to support@lingumi.com

By providing us with any personal data you consent to our using, storing and transferring it in accordance with this Policy, and by using the App and Site you consent to our use of cookies in accordance with this Policy. Please read this Policy carefully and ensure you understand our rights and responsibilities under it. In this Privacy and Cookie Policy we may refer to the "Terms". When we do, this means this Privacy and Cookie Policy together with our meaning given in our Terms of Service - i.e. not just this Policy, but also the Terms of Service and any other of our legal terms (like licence terms) which may apply to you.

In short...

These are the key points in this Privacy Policy. Translations of these key points are also available at the bottom. These are not the complete policy, so please do read all of it.

We're a Data Controller

  1. For the purposes of the Data Protection Act 1998 (the "Act") the data controller is Lingumi Ltd, a company registered in the United Kingdom with registration number 09864212 whose registered office address is at 33 Chapelside, Moscow Road, London, United Kingdom W24LL. Our VAT number is GB242837402.
In short...

In legal terms, we are a 'data controller'. You can find out more about that at the website of the ICO, here.

1. Introduction

  1. In this Notice we explain how we will handle your personal data.
  2. We will ask you to consent to our use of cookies in accordance with the terms of this Notice when you first visit the Site.
  3. The Site and App incorporate privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit some other uses of your information depending on the controls we have implemented from time to time.
In short...

We want to explain below what we do with your personal data, where we keep it, and so on. This site asks for cookies, which help us to remember you when you come back, for example.

2. How we use your personal data

  1. In this Section 2 we have set out:
  2. the general categories of personal data that we may process;
  3. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  4. the purposes for which we may process personal data; and
  5. the legal bases of the processing. When we refer to a "legal basis", we mean the provision of the General Data Protection Regulation under which we conduct the relevant processing.
  6. We may process data about your use of the Site, App and our products and services ("usage data"). This may include:
  7. in relation to the use of the Site, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use are collected to help us improve our website for you. This data is obtained through our analytics tracking system. In relation to the use of our products and services, we generate anonymised, unique ID references for each App account to allow us to provide our service to you, and use non-identifying information regarding your usage of the App or Site including tap/click-based behaviour and your device and software models and versions, to ensure we provide you with the correct versions of features for your hardware and software. We collect parent email addresses in order to provide our service, send necessary messages to you and to show you targeted adverts in your browser. We also collect your child's month and year of birth, a name or pseudonym and their language ability, under the same grounds. Finally, we ask your permission to enable video and voice features that collect video and voice data when your child is using our video or voice tools. Permission is requested for this use within the app at the point of registration, and all data collection is visible and clear in the interface. In each case the legal basis for this processing is our legitimate interests and provision of contract. The core innovation of our technology is language learning, and the delivery of our technology relies on our ability to monitor and improve our service and performance. Usage data is typically aggregated in such a way that it contains no information pertaining to an individual at all. In such cases, it will not be personal data and will no longer be governed by this Privacy Notice at all. In the case of identifiable voice data, we gather explicit consent from you as the Parent to collect and handle such data, and remove all other identifiers from such data before processing through third parties.
  8. We may process your account data ("account data") being the information provided to us when you register an account via the Site or App. This may include parent name, email address, and password. We only obtain account data from you directly, and it may be processed for the purposes of operating our Site and App, providing our products and services, ensuring the security of our Site, App and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is;
  9. in connection with the account data necessary for us to provide our products or services to you, the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; and
  10. otherwise, your consent to such processing.
  11. We may process your personal data that are provided in the course of the use of our services ("service data"), whether by you or by any third party with whom you and we have a separate contractual relationship. The source of the service data is you or the relevant third party. The service data may be processed for the providing our services, ensuring the security of the Site, App and our services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is either the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, or, where we have no contract with you, your consent to such processing in relation to any contract you may have in place with the relevant third party.
  12. We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). This may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is your the performance of our contract with you as a user of our services.
  13. We may process information relating to transactions, including purchases of goods and services, that you enter into with us through our Site, App or otherwise ("transaction data"). This may include your contact details and the transaction details, although we do not have any access to your card details, and these will only be available to our payment processing service provider. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  14. We may process information contained in or relating to any communication that you send to us ("correspondence data"). This may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of the Site or App, our business and our communications with users.
  15. We may process any of your personal data identified in the other provisions of this Privacy Statement where necessary in connection with legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  16. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  17. Please do not supply any other person's personal data to us, unless we prompt you to do so.
  18. One of the functions of our application is a recording feature to aid inlanguage learning, whereby a child can speak a short phrase into the microphone of the device they are using, and the application then returns the phrase. This may include video recordings if you choose to enable the video feature. You can enable or reject audio and video recording functionality within the app if you do not wish us to collect recordings. If you have enabled this functionality, we will store these short recordings, but they are stored without your personal information or that of your child attached (“recordings”). We use recordings for the purposes of statistical analysis, to give us insight into how well our application is working and how well children are learning languages using our application. All recordings are stored in a secure server, without any personally identifiable information attached. To the extent that the recordings still constitute personal data under applicable law, our legal bases of processing is: i) in relation to our collection of data, your express consent (which can be withdrawn at any time by disabling the recording features, although that withdrawal will not affect the validity of our processing before consent was withdrawn); ii) the performance of our contract with you (in providing you with requested features); and iii) in relation to our processing for statistical analysis, our legitimate interests in improving our products and services. We do not share video data with any user or third-party, except for friends whom you have chosen to add to the platform with whom your stored recordings are shared.
  19. The ability to add 'Friends' is available in our service, to allow you to add friends to take full advantage of the 'social learning' aspect of Lingumi. All friends must be approved by you, and we take no responsibility for the content produced by friends you accept. You can report content as inappropriate directly inside the app. We recommend that you do not accept invitations from parents you do not know.
In short...

There are two categories of data we process and store about you. The first is the data you give to us directly, for example during registration you might give us your email address, name, and so on. We'll also ask for your child's first name, and month and year of birth. We do all of that in order to provide you with our service and products, which require this data to give you a custom experience. We also ask your permission in the app to collect voice and video data, to allow your child to use our learning tools.

The second type is (usually non-identifiable) data provided to us by third-parties, like your IP address or browser type, which we collect in order to give you a personal version of our products. For example, if you are in Germany, we'll show you our website and app in German.

There may also be legal grounds upon which we store and pass on your data to law enforcement, if necessary.

3. Providing your personal data to others

  1. We may provide your personal data to our third party service providers We do not pass any identifiable child data to any third parties except for voice recordings from which other identifiers are removed, and their sharing is explicitly permissioned in a separate opt-in notice within the interface. We do not collect any other personally identifiable information ourselves beyond first name and month and year of birth, in compliance with Children's Online Privacy Protection Act (COPPA) regulations. Such data is collected only from parents on our website, and, where collected in our app, on screens inaccessible to children, behind parental gates. 
    In particular, our service providers include:
    (ii) Our nominated payment processing service providers. We offer several payment gateways, so, depending on your choice of payment option, these providers may process certain information such as credit card information in taking payments from and making payments to you. They include PayPal Inc., Chargebee Inc., GoCardless Ltd., Billwerk GmbH and Heidelpay Payment GmbH, and Shopify, Inc., who help us to process orders and arrange for the despatch of Lingumi physical products, and who will process name and address details to do so if you choose to buy physical products from us;
    (iii) Billwerk GmbH, Stripe Inc., and Chargebee Inc., who provide subscription billing services to us, and who will process personal information in relation to our subscribers to do so;
    (iv) Our advertising provider, Appsflyer, whose services we use to advertise our services. Permission for such data use is specifically requested from each parent as they create their parent account. We will share your child's age and language ability together with your (as the parent) email address and country to provide targeted adverts to Lingumi users and others who might be interested in our services;
    (v) Our hosting service providers, Amazon Web Services, Inc., Heroku, Inc., and Webflow Inc., who may process certain information in hosting our platform, data and systems;
    (vi) Our authorisation provider, Auth0, Inc., whose services we use to allow you to register, log in, and log out of our Site and App.Site and App;
    (vii) Intercom, Inc. and Mixpanel, Inc., whose services we use to provide our service to you, such as, for example, sending a message to parents who have completed a certain lesson on a given day. Permission for such data use is specifically requested from each parent as they create their parent account. We use this data to personalise the experience to each user. We do not collect the full name or full date of birth of your child and do not pass personally identifiable child data to these data processors;
    (viii) Bugsnag, Inc., DataDog Inc., and Functional Software, Inc. ('Sentry') to whom we send usage and crash data to help us fix problems in the application; and
    (ix) Soapbox Labs Ltd., whose API we use to process and score voice recordings to show your child their pronunciation level and customise the learning experience over time.
  2. Each of these service providers may further provide your personal data to their own service providers who provide necessary support functions (for instance, the third parties who host their servers). However, such disclosure will again only be for the purpose of providing the relevant services to us.
  3. We may provide recordings (which are anonymised and which do not constitute personal data) to third parties for the purposes of research and analysis.
  4. We may also provide your personal data to any acquirer of our business or assets (in which case our accumulated data, including your personal data, will be comprised in our business or assets).
  5. We may disclose your personal data if required to do so by law, to prevent an unlawful act, or otherwise to appropriate authorities in connection with any civil action or criminal report or investigation relating to your activities.
  6. We may provide your personal data (excluding email addresses, but including video and audio recordings) to the friends you add to the Lingumi platform. No user on the platform can access another user's personal data without a bilateral request and confirmation of friendship. We recommend that you do not accept invitations from any user with whom you are not personally familiar.
  7. Otherwise, we will not provide your personal data to any third parties. If you have consented to us doing so, we may email you about our own activities and provide you with information regarding third party promotions by our commercial partners (e.g. "A publisher of children's books is offering a discount to Lingumi users"). However, we will not pass your details to those commercial partners for marketing purposes (so you should not get emails saying "We publish children's books and we hear you're a Lingumi user…").
  8. In addition to the above services, we may provide (non-personal) technical information regarding your use of the site and app to Google, Inc. for use in Google's Google Analytics service. This information includes usage statistics, crash information, device model, software versions, and app versions. We share the same non-personal information to analytics services including Branch, FullStory and Google, including their subsidiary, Firebase. We never share this information with third-parties for commercial use.
In short...

We don't sell your personal data, or give it to third-parties for commercial reasons. We do, however, store and process your data using third-parties who help us deliver our service. For example, payment providers who help process payments, hosting providers who host our Site and App, and analytics providers, who help us understand how families use our website and services.

International transfers of your personal data

  1. In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
  2. The hosting facilities for our App is located within the EEA. The hosting for our Site and App is provided by Amazon Web Services, Inc. Our App is hosted on their servers in Ireland, and we may transfer all personal data to our hosting service providers in that country. Our Site is hosted by Webflow, Inc., and their partners Fastly Inc., and Amazon Cloudfront. To improve the speed of delivery of our website, versions of our Site are hosted on servers in multiple global locations. Personal data such as email address, first name and last name are stored by our authentication provider, Auth0, Inc., in the United States.
  3. Some of the third parties to whom we may transfer your personal data, discussed in Section 3, may be located outside the EEA or may transfer your personal data to their own service providers located outside the EEA. If so, then we will ensure that transfers will only be made to countries in respect of which the European Commission has made an "adequacy decision", or otherwise will only be made with appropriate safeguards, such as the use of standard data protection clauses adopted or approved by the European Commission. You may contact us to enquire about such safeguards so that you may obtain a copy of them or so that we may direct you to them.
In short...

We store your data in the European Economic Area (EEA). However, some of our third-party service providers may store your personal data in the United States or elsewhere outside the EEA. Each of these providers has their own data protection policies.

Retaining and deleting personal data

  1. This Section 5 sets out our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. We will retain and delete your personal data as follows:
  4. all account and service data will be retained for as long as we provide products or services to you, or as long as you have an account with us. Twelve months after the end of such period it will be deleted from our systems;
  5. enquiry and correspondence data will be retained in accordance with our email archiving policies. Typically this will provide for data to be archived after twelve months, and deleted entirely after six years;
  6. recordings will be retained for two years;
  7. transaction data will be retained for six years; and
  8. usage data will be retained for between three and twelve months from collection, and then deleted. As an exception, usage data relating to App performance, or aggregated usage data from which no individual can be identified, may be retained by us indefinitely, as this provides us with important insights into user behavior and is a significant business asset.
  9. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
In short...

We'll store your data until either you ask us to delete it, or until we no longer need it to provide our service to you, at which point it will be deleted according to our storage policies, typically not for some time.

Your rights

  1. In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. You can read guidance from the Information Commissioner's Office at www.ico.gov.uk for a fuller explanation of your rights.
  2. Your principal rights under data protection law are:
  3. the right to access;
  4. the right to rectification;
  5. the right to erasure;
  6. the right to restrict processing;
  7. the right to object to processing;
  8. the right to data portability;
  9. the right to complain to a supervisory authority; and
  10. the right to withdraw consent.
  11. You have the right to confirmation as to whether or not we process your personal data and, where we do, to access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
  12. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
  13. In some circumstances you have the right to the erasure of your personal data. These might include if:
  14. the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  15. you withdraw consent to consent-based processing;
  16. the processing is for direct marketing purposes. However, there are certain general exclusions of the right to erasure, for example  where processing is necessary for compliance with a legal obligation; or in connection with legal claims.
  17. In some circumstances you have the right to restrict the processing of your personal data. Where processing has been restricted on this basis, we may continue to store your personal data and will observe the restrictions on processing except in the case of processing permitted by applicable law (for example, in connection with legal claims or for reasons of public interest).
  18. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:
  19. the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or
  20. the purposes of the legitimate interests pursued by us or by a third party.
  21. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for legal claims.
  22. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
  23. To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
  24. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
  25. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
  26. You may exercise any of your rights in relation to your personal data [by written notice to us.
In short...

You have the right to change your data or have your data deleted. You also have the right to complain if we are mis-using your personal data.

About Cookies

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
In short...

Cookies are used commonly by websites to store information about when you last visited a site, keep you logged in, and so on. We use Cookies, and ask your permission to do so on our Site.

Cookies that we use

  1. We may use cookies for the following purposes:
  2. authentication - we use cookies to identify you when you visit the Site and as you navigate the Site;
  3. status - we use cookies to help us to determine if you are logged into the Site;
  4. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our Site and services generally;
  5. analysis - we use cookies to help us to analyse the use and performance of the Site; and
  6. cookie consent - we use cookies [to store your preferences in relation to the use of cookies more generally.
  7. Cookies used by our service providers
  8. Our service providers use cookies and those cookies may be stored on your computer when you visit the Site.
  9. We use Google Analytics, as well as additional third-party services, to analyse the use of the Site. Google Analytics gathers information about website use by means of cookies. The information gathered relating to the Site is used to create reports about the use of the Site. Google's privacy policy is available at: https://www.google.com/policies/privacy/
  10. Managing cookies
  11. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
  12. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  13. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  14. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  15. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  16. https://support.apple.com/kb/PH21411 (Safari); and
  17. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
  18. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our Site.
In short...

The Cookies we use help us to 'authenticate' you (for log in and registration), and to understand how our users use our site. Our service providers may use their own Cookies too.

Processing Payments

  1. The first payment will be taken from you if you register for a Membership with Club Lingumi at the time that your Membership begins, or, if in a Trial Membership, at the expiry of your trial Membership.
  2. Where a Membership or Trial Membership is purchased on a platform other than our Site, payment information should be sought on said platform, of which Apple and Google’s app stores are the most prominent.
  3. The payment that you make when placing an order is a payment made through our nominated payment processing service providers, PayPal (Europe) S.a.r.l. et Cie, S.C.A. (“PayPal”), Billwerk GmbH (“Billwerk”), Stripe Inc., GoCardless Ltd., or Heidelpay Payment GmbH (“Heidelpay”). You can make payment by most major debit or credit cards, and in particular any Visa, or MasterCard card. We will not receive your credit or debit card information as this is processed by our payment processing service provider. Payments may also be made through Apple and Google’s App Store or Play Store platforms.
  4. You can read the Privacy and Cookie Policy on the Site for further information. We reserve the right to decline any transaction or our payment processing service provider to reverse any transaction (for example, to prevent money laundering or fraud). If your payment is not received by us for this reason or for any other reason then your order will not be accepted or, as applicable, your Membership will not renew.
  5. (Where using PayPal) The terms on which PayPal provides payment processing services, which govern your use of your PayPal account, how funds are relayed to you, any applicable processing fees and other important issues, are all set out in your contract with PayPal based on PayPal’s standard terms. We are not responsible for PayPal’s performance or for any dispute between you and PayPal.
  6. Although Membership options may be listed in UK pounds sterling or euros, you may pay in any currency. The conversion rate applied will be determined by our nominated payment processing service provider.
  7. Unless otherwise provided in the listing, all prices are inclusive of VAT. It will not necessarily be made clear to you at the time of taking payment whether you are paying VAT and, if so, how much, but we will endeavour to display this information where possible.
In short...

We don't handle your payment information. It's handled by secure payment processors like PayPal, or one of several others depending on your choice of payment method. We do charge VAT which is included in the price, and you'll probably be able to pay in your own currency.

Our details

  1. The Site and App are owned and operated by Lingumi Ltd. Our address details are at the top of this agreement.
  2. We are registered in England and Wales under registration number  09864212,and our registered address is 33 Chapelside, Moscow Road, London W2 4LL. Our VAT number is GB242837402.
  3. Our principal places of business are noted at the top of this document.
  4. You can contact us:
  5. by post, using the registered or office addresses given above;
  6. using the contact form or inbox chat on the Site or in the App; or
  7. by telephone, on the contact number published on the Site from time to time;
  8. by email, using the email address published on the Site or in the App application from time to time.
In short...

You can contact us easily, by post, email, or phone. We even have a 'chat' inbox on our site from time to time where you can write to us. An old-fashioned letter will reach us too!

Third Parties and Security

  1. The Site contains links to third party websites and refers to third party service providers and other entities. If you follow a link to any third party website or deal with any third party entity referred to on the Site, then you should note that these third parties may have their own privacy and cookie policies, and that we are not responsible for their use of any personal data which you may provide to them. You should ensure that you have read and understood any relevant policies. Where present in the App, these will always be protected by a 'parental gate'. If you follow a link to any third party website or deal with any third party entity referred to on the Site, then you should note that these third parties may have their own privacy and cookie policies, and that we are not responsible for their use of any personal data which you may provide to them. You should ensure that you have read and understood any relevant policies.
  2. Although we do our best to ensure the security of personal data provided to us (and to use only reputable service providers), any transmission of data via the Internet is by its nature insecure and we cannot guarantee the security of any personal data you provide to us.
In short...

We can't vouch for the security of third-party websites to which we link. Please be careful when following links.


  1. Amendments We may update this Notice from time to time by publishing a new version on the Site and/or on the listing page for the App. You should check occasionally to ensure you are happy with any changes to this Privacy Notice, although we will notify you of material changes to this Notice using the contact details you have given us.
In short...

We might change this document occasionally. If we do make material changes that affect you, we'll let you know by email.

Contact Us

  1. If you have any questions, comments or requests regarding the Terms or any concerns about any material featured on our Site, please contact us at support@lingumi.com or use the “contact us” form or button on our Site.
In short...

You can contact us easily by email.

DATENSCHUTZRICHTLINIE: Zusammenfassung wichtiger Informationen

  1. Wir können die persönlichen Daten, die Sie uns zur Verfügung stellen, erfassen und sicher speichern.
  2. Die Daten werden entweder direkt durch Sie (z. B. aus einer App-Registrierung) oder von Drittanbietern (z. B. kann uns Ihr Hosting-Provider eine IP-Adresse mitteilen) übermittelt.
  3. Wir geben Ihre Daten nicht an Dritte weiter. Zum Beispiel werden wir Ihre E-Mail-Adresse niemals einem anderen Unternehmen zu Vermarktungszwecken übermitteln.
  4. Wir bearbeiten Ihre Zahlungsdaten, wie z.B. Kreditkartendaten, nicht. Dies wird von unseren sicheren Zahlungsanbietern abgewickelt.
  5. Sie haben bestimmte Rechte im Zusammenhang mit der Verarbeitung Ihrer Daten, wie z. B. das Recht auf Zugriff, Änderung oder Löschung Ihrer personenbezogenen Daten;
  6. Insbesondere können Sie Ihre persönlichen Daten direkt in unserer App ändern, wenn Sie bei Lingumi registriert sind, oder Sie können sich mit uns in Verbindung setzen, um eine Löschung Ihrer persönlichen Daten zu veranlassen. Details dazu finden Sie weiter unten.
  7. Wenn wir Ihre persönlichen Daten erheben, tun wir dies, indem wir Sie auf der Website oder in der App um Ihre Einwilligung bitten.
  8. Wir verwenden Ihre Daten, um Ihnen unsere Produkte und Dienstleistungen zur Verfügung zu stellen, mit Ihnen zu kommunizieren, um unseren gesetzlichen Verpflichtungen nachzukommen und unsere Website, App und Produkte und Dienstleistungen zu verbessern.
  9. Die Möglichkeit, "Freunde" hinzuzufügen, steht in unserem Service zur Verfügung, damit Sie Freunde hinzufügen können, um den Aspekt des "sozialen Lernens" von Lingumi voll auszunutzen. Alle Freunde müssen von Ihnen genehmigt werden, und wir übernehmen keine Verantwortung für die Inhalte, die von Freunden erstellt werden, die Sie akzeptieren. Sie können Inhalte direkt in der App als unangemessen melden. Wir empfehlen Ihnen, keine Einladungen von Eltern anzunehmen, die Sie nicht kennen.
  10. Wir geben Ihre personenbezogenen Daten nicht an Dritte weiter. Wir verwenden sie ausschließlich für unsere geschäftlichen Zwecke, um Ihnen unseren Service im gesetzlich zulässigen Rahmen zur Verfügung zu stellen. Mit jedem dieser Anbieter haben wir Datenschutzvereinbarungen getroffen.
  11. Wir speichern Daten für bestimmte Zeiträume für unsere beschränkten Unternehmenszwecke;
  12. Wir nutzen die automatisierte Entscheidungshilfe, um Ihnen unsere Dienstleistungen zur Verfügung zu stellen, z. B. um Sie zu geeigneten Zeiten zu kontaktieren oder um Ihnen eine auf Sie zugeschnittene Version des Produkts zur Verfügung zu stellen.
  13. Als Nutzer unserer Produkte und Dienstleistungen fragen wir Sie möglicherweise nach bestimmten Informationen über Ihr Kind, wie z.B. dessen Vorname, Geburtsdatum und -monat. Wir geben diese Daten nicht an Werbekunden weiter, sondern nutzen sie, um Ihnen ein maßgeschneidertes Angebot an Produkten und Dienstleistungen anzubieten.
  14. Auf dieser Website werden Cookies verwendet.
  15. Sie können sich jederzeit mit uns in Verbindung setzen, um sich per Mail über die Einzelheiten dieser Vereinbarung zu informieren support@lingumi.com

Riepilogo delle principali note informative

  1. I dati personali, che verranno comunicati, saranno raccolti e quindi conservati in modo sicuro.
  2. Questi vengono comunicati direttamente dall'utente (ad es., a seguito di registrazione nell'applicazione) oppure tramite un provider terzo (ad es., il provider di hosting potrebbe trasmettere un indirizzo IP).
  3. I dati dell'utente non vengono comunicati ad inserzionisti terzi. Ad esempio, l'indirizzo e-mail non sarà mai passato ad altra azienda per scopi commerciali.
  4. I dati di pagamento, come i dati della carta di credito, non vengono elaborati direttamente, ma processati da provider di pagamenti sicuri.
  5. Vi sono determinati diritti legali, a tutela dell'utente, in relazione al trattamento dei dati personali, come il diritto di richiederne l'accesso, modificarli o effettuarne la cancellazione.
  6. Nello specifico, è possibile modificare i dati personali direttamente dall'applicazione, se registrati con Lingumi, oppure si può contattare l'Azienda per richiederne la cancellazione. Le informazioni su come procedere in tal senso sono di seguito reperibili.
  7. Nel momento in cui si raccolgono i dati personali, verrà richiesto il consenso dell'utente nel Sito o nell'Applicazione.
  8. Si utilizzano i dati personali per fornire all'utente prodotti e servizi, gestire la corrispondenza, adempiere ad obblighi legali e migliorare il Sito, l'Applicazione, nonché prodotti e servizi.
  9. La possibilità di aggiungere "Amici" è disponibile nel nostro servizio, per permetterti di aggiungere amici per sfruttare appieno l'aspetto dell'apprendimento sociale di Lingumi. Tutti gli amici devono essere approvati da te e non ci assumiamo alcuna responsabilità per i contenuti prodotti dagli amici che accetti. Puoi segnalare il contenuto come inappropriato direttamente all'interno dell'app. Ti consigliamo di non accettare inviti da genitori che non conosci.
  10. L'Azienda comunica i dati personali a società di servizi terze, unicamente per i propri scopi commerciali, per poter erogare i vari servizi all'utente, così come consentito dalla legge. A tal fine, sono stati stipulati accordi sulla riservatezza dei dati con ciascuna di tali società.
  11. I dati sono conservati per periodi specifici, per limitate finalità commerciali.
  12. L'Azienda si serve di processi decisionali automatizzati per erogare servizi all'utente, ad esempio, per mettervisi in contatto nel momento opportuno o per fornire una versione personalizzata del prodotto.
  13. L'Azienda ha facoltà di richiedere dati circoscritti all'utilizzatore di prodotti e servizi della stessa, riguardanti il figlio o la figlia, come nome, mese e anno di nascita. Tali dati non saranno comunicati agli inserzionisti, ma saranno utilizzati per fornire una serie di prodotti e servizi personalizzati.
  14. Il presente sito internet utilizza i cookie.
  15. L'Azienda è a disposizione, in qualsiasi momento, in caso di richiesta di maggiori informazioni sul presente accordo, a mezzo e-mail, all'indirizzo support@lingumi.com

重要信息概要 / 重要信息概要

  1. 对于您提供给我们的个人数据,我们会采集并安全存储。
  2. 这些信息由您直接向我们提供(比如,通过应用程式注册),​​或是通过第三方供应商向我们提供(比如,您的托管供应商发送给我们一个IP地址)
  3. 我们不会与第三方广告主共享您的数据。比如,我们绝对不会将您的电子邮件地址提供给其他企业,以作市场营销之用途
  4. 我们不会处理您的支付细节,比如信用卡数据。这些将由我们的安全支付供应商负责处理。
  5. 有关处理您的数据方面,您拥有特定法律权利,比如您有权访问、修正或删除您的个人数据。
  6. 具体而言,如果您通过Lingumi注册,您可以直接在我们的应用程式中修正自己的个人数据,或者可以联系我们,要求我们删除您的个人数据。您可以阅读下方内容,了解具体做法。
  7. 在采集您的个人数据时,我们会请求您在网站或在应用程式中作出同意表示。
  8. 我们使用您的数据,以向您提供我们的产品与服务、与您联系沟通、 履行我们的法定义务以及提升我们的网站、应用程式、产品与服务。
  9. 在法律允许的范围内,我们确实会将您的个人数据提供给第三方服务方,但是只是出于我们的业务目的,以便向您提供我们的服务。我们与每个这样的供应商之间都达成了数据私隐协议。
  10. 我们在明确期限内存储数据,用于有限的业务目的。
  11. 我们使用自动决策功能,为您提供服务,比如在适当的时间联系您,或者为您提供个性化的产品。
  12. 当您使用我们的产品与服务时,我们可能会向您询问有关您孩子的有限信息,比如名字、出生年月等。我们不会与广告主共享这些数据,只是使用这些信息为您提供个性化的产品与服务。
  13. 本网站使用 cookies。
  14. 任何时候您都可以发送邮件至support@lingumi.com,与我们取得联络,询问有关本协议的具体细节。

  1. 對於您提供給我們的個人數據,我們會采集並安全存儲。
  2. 這些信息由您直接向我們提供(比如,通過應用程式注冊),或是通過第三方供應商向我們提供(比如,您的托管供應商發送給我們一個IP地址)。
  3. 我們不會與第三方廣告主共享您的數據。比如,我們絕對不會將您的電子郵件地址提供給其他企業,以作市場營銷之用途。
  4. 我們不會處理您的支付細節,比如信用卡數據。這些將由我們的安全支付供應商負責處理。
  5. 有關處理您的數據方面,您擁有特定法律權利,比如您有權訪問、修正或刪除您的個人數據。
  6. 具體而言,如果您通過Lingumi注冊,您可以直接在我們的應用程式中修正自己的個人數據,或者可以聯係我們,要求我們刪除您的個人數據。您可以閲讀下方内容,瞭解具體做法。
  7. 在采集您的個人數據時,我們會請求您在網站或在應用程式中作出同意表示。
  8. 我們使用您的數據,以向您提供我們的產品與服務、與您聯係溝通、 履行我們的法定義務以及提升我們的網站、應用程式、產品與服務。
  9. 我們的服務中提供了添加“朋友”的功能,允許您添加朋友以充分利用Lingumi的“社交學習”方面。 所有朋友必須得到您的批准,我們對您接受的朋友製作的內容不承擔任何責任。 您可以直接在應用內報告內容不當。 我們建議您不要接受您不認識的父母的邀請。
  10. 在法律允許的範圍内,我們確實會將您的個人數據提供給第三方服務方,但是只是出於我們的業務目的,以便向您提供我們的服務。我們與每個這樣的供應商之間都達成了數據私隱協議。
  11. 我們在明確期限内存儲數據,用於有限的業務目的。
  12. 我們使用自動決策功能,為您提供服務,比如在適當的時間聯係您,或者爲您提供個性化的產品。
  13. 當您使用我們的產品與服務時,我們可能會向您詢問有關您孩子的有限信息,比如名字、出生年月等。我們不會與廣告主共享這些數據,只是使用這些信息為您提供個性化的產品與服務。
  14. 本網站使用 cookies。
  15. 任何時候您都可以發送郵件至support@lingumi.com,與我們取得聯絡,詢問有關本協議的具體細節。